Shipping Information

YOUR ORDER DELIVERED IN 2 DAYS TO ANY CALIFORNIA ADDRESS

Shipping costs are based on the weight of the package and the destination zip code. During checkout you will have the option of choosing your preferred shipping method. This will ensure all packages arrive at their destination within two days for the safety and quality of our products. All orders received after Tuesday (1:00 pm PST) will be shipped the following Monday or Tuesday.


SHIPPING INFORMATION

Orders are sent via UPS, FedEx, or other local or national courier depending on season, location, and package weight. Every fresh frozen meat item that leaves our doors is hand-packed in an insulated ecoliner box. Next, plenty of reusable gel pack is positioned on top of the meat to lock in freshness during shipment. We ship our fresh steaks and extra ground beef (items that require gel packs) only on Mondays or Tuesdays for delivery on Wednesday or Thursday. If you have a preferred ship date, we will do our very best to ship on or as close to that date as possible.


SHIPPING METHOD POLICY

We recommend that you select a one or two day transit time, especially during the summer months (May thru September).

By choosing overnight or a 2-day delivery time, you are assured to receive your meat in the best possible condition.

Please make sure all shipping information is correct. Incorrect addresses can result in added fees and delivery delays.

SkyRose Cattle Company reserves the right to choose the appropriate shipping method for all products offering free shipping.


ORDER PROCESSING

Once your order is processed, each package is shipped directly from our Ranch in San Miguel, California.  We ship our packages on Mondays and Tuesdays only. Once your order is processed for shipment, your package will arrive at its destination in two days. No orders will be processed over the weekend. 

All orders must have complete and accurate shipping instructions, including the phone number for the “ship to” address. We are not responsible for incorrect addresses. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving a reason.  If we reject your order, we will make every attempt to notify you.  Sorry, we cannot ship to postal boxes.


VALIDATING YOUR ORDER

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment and shipping address.  Your credit or debit card will normally not be charged if we reject an order for any reason, but we will process a refund if the charge has already been made against your card.

Your receipt of an electronic or other form of order acknowledgment does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  We reserve the right at any time after receipt of your order to accept or decline your order for any reason.  If we must decline your order, we will make every attempt to contact you.

While we make every effort to ensure the accuracy of all information, we reserve the right to limit refunds and replacements and to make corrections if an error occurs.  We may, at our own discretion, limit or cancel quantities purchased per person, per household, or per order.  These restrictions may include orders placed by the same SkyRose Cattle account, the same credit card, and orders that use the same billing and/or shipping address.  In the event we make a change to an order, we will make every attempt to notify you.


SUBSTITUTIONS

Your order will be filled per your request whenever possible. However, we reserve the right to make substitutions of equal or greater value. Prices and the exact weight of each pack may vary. Prices are subject to change without notice.


Return Policy & Our Guarantee

Guarantee

Here at SkyRose Cattle Company, we stand behind our products.  If you are not absolutely thrilled with your purchase, for any reason at all, we’ll cheerfully replace your purchase or refund your money, whichever you prefer.  We take great pride in our quality line of products, so much in fact, that when you order from us, you can order in confidence and your satisfaction is always unconditionally guaranteed. 

If at any time you have problems with an order, simply contact Customer Service  info@skyrosecattlecompany.com


Department Hours (Pacific Standard Time):

Weekdays 8:30 AM to 5:00 PM
Saturday Closed
Sunday Closed

Or, feel free to send us an email 24 hours a day, 7 days a week, to info@skyrosecattlecompany.com.  

Please be sure to include as much order information as possible to help us expedite your request.

We also guarantee that all shipments will arrive in good condition or will be replaced promptly. This guarantee necessitates complete and accurate shipping instructions, addresses, and phone numbers, as we can guarantee delivery only to the addresses we are provided, as confirmed on the order acknowledgment.  Sorry, we cannot ship to postal boxes.  We reserve the right to limit refunds and replacements.  


RETURN POLICY

100% CUSTOMER SATISFACTION GUARANTEED.

Here at SkyRose Cattle Company, we stand behind our products.  We have based our family business around a commitment to supplying the best possible product at the lowest possible price. This equation is designed to deliver our customers with unsurpassed value... and total customer satisfaction. If you are not completely satisfied with your purchase, please call us so we can make it right. 

All claims on packages must be made within 3 days of delivery. Notify us within 30 days for any issues related to the quality of the product.

Due to the perishable nature of the product, we cannot accept returned merchandise.


FAILED SHIPMENT POLICY

At times unforeseen problems occur and a shipment arrives late, and therefore thawed. Our policy regarding failed shipments is very simple and in your favor. If it is our fault or our carrier’s fault, we will replace your order or refund your money – whichever you prefer. However, if the failed shipment is due to an error on the purchaser’s or the recipient's part (as in a gift), including but not limited to, an incomplete or incorrect address given, receiver not in, special shipping instructions made at the request of the recipient, refused deliveries, or orders left out and either stolen, ruined or damaged after delivery, we will not refund or replace the shipment.

Tips to insure your satisfaction:

Please make sure all the information entered for your shipment is correct. 

Make sure that the shipment is expected and will be received the day it is to be delivered. A one-day delay may ruin the shipment.

If there is a day that the order cannot be received please let us know and we will schedule delivery for another day. The two main reasons shipments fail are because the information provided to us is incorrect or the driver does not feel comfortable leaving the shipment without a signature. If the driver can leave the shipment at your door without your signature, please let us know so we can mark your package accordingly. If you have a doorman or a front office, make sure they are aware that a perishable shipment is coming. Make certain they will receive it and notify you immediately upon arrival. Please remember that your order is perishable and must be received and put it the freezer ASAP. If you have any questions, please email us at info@skyrosecattlecompany.com.  In the unlikely event we are out of a particular item, we will substitute with a product of equal or greater value. As always, your satisfaction is guaranteed! 

All meat is USDA inspected and processed. 

We accept Visa, Mastercard, Discover, and American Express